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E:info@spainismore.com
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COVID-19

Fecha: 2020-05-31

NOTE: During these Corona-times the telephones are open on weekdays between 9.00 and 12.00. 

Corona-update:

General travel restrictions are daily changes regarding Corona Virus COVID-19. 

At Spain is More we are monitoring the situation and following the advice of European authorities.

In addition we have applied a few changes to the general travel conditions.

1, Spain is More accepts that last payment of remaining travel balance is paid 2 weeks before departure. Even though the date on the invoice is different.

2, If you are travelling within the next 30 days, we offer to postpone the trip, without change fee and honouring the same price*. However, if you have a flight included and the price of the new ticket exceeds the old price, additional cost might apply.

3, The trip may be canceled. In that case, you are eligible to have the amount refunded, either as a voucher or cash offset. It depends on the airline's rules which is at present time being discussed in EU.

As of today (24 / 3-2020), the EU has given airlines the right, under these very special Corona circumstances, ONLY to repay money as a voucher. The generel voucher terms are, that they can be used within 12 months after the voucher is issued (the general voucher conditions may vary from airline to airline). The voucher can be used for any flight with the same airline, to the same person stated on the ticket. Therefore, this will be our only way of refunding airline tickets from today.

* Additional costs may apply if the new airline ticket is more expensive on the new travel days. Spain is More is not adding costs and fees for the changes. Special rules may apply for individual airlines, as at some does not allow for changes to the ticket.

NOTE regarding new travel offers:
For new travel offers with departures between now and June 30 2020, we currently cant offer to include air travel. We will be happy to recommend the trip, but not include the flight in the itinerary. 

WHAT YOU SHOULD DO:

1, Consider whether you want to postpone the trip or not, cf. above.

2, If your departure date is later than 30 days from today, please wait to contact us. We will update our recommendations and the affected travelers are notified directly.

3, It is possible to change individual journeys, even with longer notice than 30 days. This depends on the conditions of the individual air carrier. Please, contact Spain is More for further information.

4, If you do not have a flight included and must travel within 2 weeks, please contact Spain is More if you wish to change something on your trip.

Please, click for further information.

Keep calm ;-) Sincerely, Spain is More

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